No matter your chosen body shape, we’re here to help create it

No matter your chosen body shape, we’re here to help create it

No matter your chosen body shape, we’re here to help create it

CONTOUR ~ RESHAPE ~ DEFINE

Appointments & Cancellations

Appointments & Cancellations

New Clients: 

We have all our new clients fill out a waiver and New Client information questionnaire on arrival of their first appointment. This is to gather relevant clinical information about you to assess your suitability for treatments.

We collect personal data, such as your name, address, contact numbers and email addresses. This information is used to keep you up to date with new services and developments, confirm your appointments and to provide you with important pre and post care information.

Medical Confidentiality

Your Medical history is strictly Confidential and is our guarantee that we will not pass your data on to any third party. All staff of Body Shapest sign medical and business confidentiality agreements.

Change of Details

Please notify the clinic of any changes to your contact details including name changes, address, mobile number and email. It will help the clinic to get any necessary or important information to you. We also send our promotional material and require the correct details.

Appointments

Appointments can be made:

In Person – Body Shapest 86 Bridport Street, Albert Park
By Telephone – 0435 774 455
We do not take bookings via email as point of communication 

Please aim to arrive at the clinic five to ten minutes before your appointment to allow time for parking and checking in. If you are late, we may not be able to provide the full treatment that you are booked for because our treatments cannot be rushed. You may be asked to wait until the clinician is free, rescheduled or part of treatment.

Cancellation & Refund

We need to protect our appointment availability as there are a number of clients on our waitlist.

  • Body Shapest has a ‘no refund’ policy on purchases if you simply change your mind.
  • We require a minimum of 24 hour’s notice for any appointment cancellation to allow time to reallocate your appointment to another client.
  • If you cancel within 24 hours of your appointment or fail to attend a booked appointment, we reserve the right to charge a cancellation fee of $50.

SMS Reminders

We will send you an SMS reminder about your appointment  1-5 days prior. If you do require to reschedule or cancel please contact us directly.

For new clients, you will be sent information in regards to parking.

Product Price & Promo:

  • First in best-dressed policy
  • Only while stocks last between start and end date of promotion
  • No refunds for RRP after sale
  • Ordering in products before regular clinic order results in client to cover postage cost
  • No product refund or return

Gift Voucher & Promo:

  • Can not be used in conjunction with another promotion or sale
  • Not available to use on products
  • No Refunds available
  • Able to transfer to another client
  • No change can be given, however unused value will remain until the date of expiry on the certificate/card.

Clinic Treatments & Promo:

  • Must have consultation prior for new clients
  • Must have the treatment during the promo dates in FLASH SALES
  • Able to prepay for multiple treatments to redeem discount
  • Promo extensions must be approved by management
  • No refund for RRP when purchasing for discounted amount
  • If you have been quoted a price during a promotional period and choose not to accept, we reserve the right not to honour that quote once it has expired
  • Treatment packages are not able to be split between more than one person.

Email Marketing:

  • Non-Returning Client: $100 voucher towards a service only. Not in conjunction with another offer/promo. Valid for 2 months only. Cannot be refunded for cash. Must present voucher to reception.
  • Referral: $50 voucher to service only. Cannot be transferred to another person. Cannot be refunded for cash. Not in conjunction with any other offer. Valid for 3 months.
  • Happy Birthday: $50 voucher towards a service only. Not in conjunction with another offer/promo. Valid for 2 months only. Cannot be refunded for cash. Must present voucher to reception.
  • New Client: $50 voucher towards a service only. Not in conjunction with another offer/promo. Valid for 2 months only. Cannot be refunded for cash. Must present voucher to reception.
  • Promo vouchers can not be used for products. Body Shapest treatments only.

Contour ~ Reshape ~ Define

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Be the YOU you’ve always wanted!